Next Is Now Technologies
Next Is Now Technologies

Mobile App Solution


Best in Class Mobile App Solution for Ticket Management System

Best in Class Mobile App Solution for Ticket Management System

Ticket Lifecycle The image describes the 4 lifecycle phases of a ticket from creation as it enters our system all the way through its resolution. Creation: As soon as the system sees a new ticket, it will automatically send the ticket contact an email stating that we’ve received the ticket and have begun reviewing it.  Diligex Support Representatives are also notified. Triage: Within a few minutes after a ticket is received, a Support Representative begins analyzing and adjusting the ticket.   This critical step ensures that the ticket gets to the appropriate Technician in the least...

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